Happy Dogs Privacy Policy

Effective Date: 2025-01-31

Last Updated: 2025-06-19

Happy Dogs (“we,” “our,” or “us”) values and respects your privacy. This Privacy Policy describes the information we collect, how we use it, and the steps we take to ensure it is handled responsibly. By using our website, services, or disclosing information to us, you signify your consent to this Privacy Policy.

Why We Collect Your Information

Happy Dogs is committed to providing the best possible services for our customers and their dogs. To ensure that we operate with excellence and hold ourselves to our promise to deliver our high standard of care, it is necessary to collect information about all aspects of Happy Dogs, including some personal information about visitors, customers, and their dogs.

Collecting this information allows us to:

Tailor our services to meet the unique needs of each dog entrusted to our care.
Efficiently communicate with our customers and the market.
Build a strong community and ideal pack environment.
Maintain our high standard of staff excellence.
Provide increased physical and digital safety and security.
Improve our performance to better serve our customers and their dogs.
Comply with applicable law.

Information We Collect

Personal Information

We may collect personal information you voluntarily provide to us when you:

Register for our services
Contact us via email, phone, or online forms
Schedule appointments or enroll your dog for daycare and boarding
Participate in surveys or promotions
Otherwise interact with our website(s), social media accounts, or other online platforms

This information may include, but is not limited to:

Contact information: Your name, email address, phone number, and physical address
Pet information: Your pet’s name, breed, age, medical history, photos, vaccination records, and behavioral details.
Payment details: Credit card or other payment details.
Account information: Login credentials, account preferences, and customer service interactions.
Other information you provide: Information you provide in forms, surveys, or when communicating with us.

Device Information

When you visit our website(s), we may collect information about your device, including:

Browser type, operating system, and IP address
Pages you visit and interactions on our site
Cookies and similar technologies to track usage patterns

How We Use Your Information

We may use your personal information for the following purposes:

To provide and improve our doggy daycare and boarding services.
To ensure the safety, health, and happiness of your pet while in our care.
To communicate with you about your account, bookings, or inquiries.
To process payments, refunds, and send confirmations and/or updates about your bookings and services.
To send promotional materials, offers, and updates.
To comply with legal obligations, including those mandated by New York City and New York State laws.

Sharing Your Information

Happy Dogs does not sell your personal information to third parties.

We may share personal information with third parties to provide our services or comply with applicable laws. This includes:

Service Providers: We share information with trusted third parties who perform services on our behalf, such as payment processors, data processors, marketing services, IT support, and veterinary services. These service providers are required to use your information solely for the purposes of performing services for Happy Dogs and in compliance with applicable laws.
Legal Compliance: We may disclose your information to comply with legal requirements, enforce our terms of service, respond to claims, or protect the rights, property, or safety of our customers, pets, employees, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking

We use cookies and similar tracking technologies to:

Understand and enhance your browsing experience
Monitor website performance and traffic patterns
Provide targeted advertising and promotions

You may opt out of cookies through your browser settings; however, this may limit certain functionalities of our website.

Your Rights and Choices

Under New York State and New York City laws, you have specific rights regarding your personal information, including:

The right to access the personal information we hold about you.
The right to request corrections to inaccurate or incomplete information.
The right to request deletion of your personal information, subject to certain legal or contractual obligations.
The right to restrict or object to certain data sharing practices.

To exercise these rights, please contact us at info@happydogsnyc.com.

Data Security

We implement appropriate technical, administrative, and organizational measures to safeguard your information against unauthorized access, disclosure, or misuses. However, no data transmission or storage system can be guaranteed to be 100% secure.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be posted on our website, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at info@happydogsnyc.com.

By using Happy Dogs’ services, you acknowledge and agree to the practices described in this Privacy Policy.